Frequently Asked Questions
Ordering & Delivery
How do I place an order?
Simply browse our weekly menu, select your meals, and complete your order online before the weekly ordering deadline.
When will my meals be delivered?
We deliver fresh meals every Sunday. Deliveries take place throughout the day, and we'll send you a notification when your order is delivered. You do not need to be home to receive your delivery—all orders are packed in insulated packaging designed to keep your meals fresh and at a safe temperature until you return.
Do I need to be home to receive my order?
No, you don't need to be home to receive your delivery. Your meals are carefully packed in insulated packaging to help maintain freshness and temperature after delivery. While we recommend bringing your order indoors and refrigerating it as soon as possible, your meals will remain protected until you return home.
Can I modify or cancel my order?
Order modifications or cancellations may be made before the weekly cutoff time. Once meal preparation begins, changes may no longer be possible.
What areas do you deliver to?
We proudly deliver throughout the Greater Toronto Area (GTA), including Toronto, North York, Scarborough, Etobicoke, Mississauga, Brampton, Markham, Richmond Hill, Pickering, Ajax, and many surrounding communities. If you're unsure whether we deliver to your area, simply enter your postal code at checkout or contact us, and we'll be happy to confirm.
Meals & Nutrition
Are your meals fully cooked?
Yes. All meals arrive fully cooked and ready to heat and enjoy.
How long do meals stay fresh?
Most meals remain fresh for 5–7 days when kept properly refrigerated at all times. For the best quality, we recommend placing your meals in the refrigerator as soon as possible after delivery and keeping them stored at a safe refrigerated temperature until ready to enjoy. Please refer to the "Best Before" date on each meal label for specific freshness information.
Do you provide nutritional information?
Yes. Calories, protein, carbohydrates, fats, and ingredients information are available for every meal.
Do you offer high-protein or weight-loss meals?
Yes. Our menu includes options designed for various goals, including high-protein, calorie-conscious, and balanced nutrition plans.
Dietary Needs & Ingredients
Do you accommodate dietary restrictions?
We offer a variety of meal options, including gluten-conscious, dairy-conscious, and other dietary-friendly choices. Please review ingredient lists carefully before ordering.
Are allergens listed?
Yes. Major allergens are clearly identified on meal labels and product descriptions.
Are your meals spicy?
Spice levels vary by meal. Any spicy dishes are clearly marked on the menu.
Are ingredients locally sourced?
Whenever possible, we prioritize high-quality ingredients from trusted local and Canadian suppliers.
Do you use preservatives?
No, our meals are prepared fresh each week and are designed to maintain quality through proper refrigeration without relying on preservatives.
Storage, Heating & Support
How do I heat my meals?
Heating instructions are included on every meal label. Most
meals can be reheated in the microwave within 2–3 minutes.
Can I freeze my meals?
Many meals can be frozen to extend freshness. For best quality, freeze before the indicated best-before date and consume within 1–2 months.
What if there is an issue with my order?
If you experience any issues, please contact our customer support team within 24 hours of delivery, and we will work to resolve the matter promptly.
Is there a subscription commitment?
No long-term commitment is required. You can order weekly as
needed unless enrolled in a specific subscription plan.
How can I contact customers support?
You can reach us through email, phone, or the contact form
on our website. Our team is happy to assist with any questions regarding orders, deliveries, or meal selections.